Frequently Asked Questions From Retailers About TopDawg's Dropshipping Platform
Search for Retailers FAQs
Explore Retailer FAQs by Category
Signing up is quick and easy! Simply enter your name, email, and create a secure password—no credit card needed. Once your account is activated, you'll gain access to our dropshipping platform, allowing you to start your dropshipping business immediately.
Log in to your account, head to the "My Membership" section in the left sidebar, and select "Membership Plans" from the menu. Pick the plan that best suits your needs and follow the steps to complete your upgrade. If you're using Shopify, you'll be prompted to approve the payment directly through your Shopify account.
No credit card is required to sign up or access the platform. However, if you plan to upgrade your membership or make product purchases, you'll need a valid payment method. You can easily add or update your payment information under the "Payment Methods" tab, located in the "My Membership" section of your account.
You can manage your TopDawg membership plan directly from your Retailer Account by following these steps:
1. Log into your TopDawg account.
2. Navigate to "My Membership" in the left-hand menu.
3. Choose from the available options:
- Upgrade: Select a higher-tier plan and confirm your upgrade. Changes take effect immediately.
- Downgrade: Select a lower-tier plan and confirm your downgrade. Downgrades take effect at the end of your current billing cycle.
- Cancel: If you wish to discontinue a paid plan, you can downgrade to the free Start-Up plan to avoid further charges. Your account will remain active, but access to paid plan features will be removed.
Important:
For more details, refer to our Terms of Use or contact support@topdawg.com for assistance.- Requests to upgrade, downgrade, or cancel via email, chat, or phone are not permitted to ensure accuracy, security, and immediate processing.
- If you downgrade, your current plan remains active until the end of the billing cycle, and then your account will switch to the new plan.
- No refunds are issued for unused time when downgrading or canceling a plan.
Yes, TopDawg will prorate the current plan towards your new upgraded membership.
If your membership lapses, your account will revert to the free Start-Up plan, but your account will remain open.
Unfortunately, membership plans are non-refundable. Please visit our Terms of Use for more information.
You will receive a confirmation email once your plan has been downgraded. You can also check the status in your TopDawg account.
TopDawg's membership plans offer increasing benefits as you upgrade. Higher-tier plans provide deeper discounts on products with the best savings available on annual subscriptions. The Scale and Premier plans include custom-branded packing slips, allowing your customers to receive orders with your branding. While all membership levels grant access to TopDawg's entire product catalog, higher-tier plans allow for a larger integrated product limit, meaning you can sync more products directly to your integrated store. Additionally, higher-tier plans come with reduced order processing fees, and the Premier plan offers API access for full automation and seamless connection with your store.
No, hidden fees. TopDawg operates with transparent pricing. Beyond the membership fees, you're only responsible for wholesale product costs, shipping fees, and the order processing fee based on your membership plan.
After activating your account, you can browse our dropshipping product catalog and select the products you wish to sell.
TopDawg offers a wide selection across categories like Home & Garden, Health & Beauty, Electronics, Fashion Accessories, Pets, and more.
Product information is available for download in CSV format from the "Product Spreadsheets" section in your dashboard.
Yes, you are free to customize descriptions, titles, and images to match your brand.
As a Retailer, TopDawg does not currently support importing your existing product catalog.
The product catalog is updated multiple times daily.
Identifying the best dropshipping products starts with finding your niche and understanding your target audience through market research. TopDawg simplifies this by offering a wide range of products from reputable suppliers and providing insights to help you choose items that align with your business. This saves time and allows you to focus on growing your store efficiently.
If a product you've listed becomes out of stock, its inventory status will automatically update in our product CSV spreadsheets. For integrated products—those linked with platforms like Shopify —the product's status will change to "Out of Stock" in your import list. This allows you to easily filter and remove unavailable products from your store, ensuring your listings remain accurate and up to date.
Yes, you can set your own prices. However, some products may have Minimum Advertised Pricing (MAP) restrictions.
Yes, you can set your own pricing and run promotions or offer discounts. However, keep in mind that some products may have Minimum Advertised Pricing (MAP) restrictions that prevent you from selling below a certain price.
Our dedicated support team is here to assist you with setting up and managing your account. You can reach us via email at support@topdawg.com or by phone at (954) 251-3176. We're available Monday through Friday, from 9 AM to 5 PM EST, to ensure you have all the help you need.
Product spreadsheets are updated every four hours to ensure accurate stock levels. However, for integrated products or those using our API, inventory updates occur in real time, giving you the most up-to-date information instantly.
Regularly check product availability through TopDawg's real-time inventory system to avoid overselling. Also, use automatic inventory syncing, and consider offering alternative products in case of stock shortages.
If a supplier discontinues a product, it will be removed from TopDawg's dropshipping product catalog and product CSV spreadsheets. However, it will still appear in your import list with its status updated to "discontinued." This allows you to easily identify and remove the product from both your store and import list, ensuring your inventory remains up to date.
Yes, the API access add-on is available only to Premier members.
With TopDawg's API tools and integrations (available to Premier members), you can automate inventory updates and order fulfillment.
Yes, a Frooition account is required to publish products from TopDawg's catalog to your eBay store.
Upgrade the membership associated with your integrated store, then downgrade your Central account.
You may encounter an action error when syncing products to Shopify for several reasons, including:
- Attempting to sync discontinued products.
- Having too many variants or duplicate variant options for a product.
- Exceeding Shopify's product sync limit within a 24-hour period.
Ensure your product details meet Shopify's requirements to avoid these issues.
Discrepancies may arise because TopDawg counts all unique products, including product variants, while Shopify may only display the count of parent products without the variants.
If an order from your Shopify store doesn't show up in your TopDawg account, there could be a few reasons behind it. One possibility is that the product is out of stock, which would prevent the order from processing. Another reason might be an invalid shipping address entered during the checkout process, which can also cause issues. Sometimes, there could be a syncing error between your Shopify store and your TopDawg import list, leading to orders not showing up as expected. Additionally, it's important to make sure you've selected "Request Fulfillment" on the order page in your Shopify account, as this step is necessary for processing the order through TopDawg. By double-checking these aspects, you can ensure a smoother order flow.
TopDawg automatically updates stock levels in your Shopify store. It's possible that the stock ran out before the update took place.
There are two methods: select products from TopDawg's dropshipping product catalog and add them to your import list, then sync with your Shopify store; or for bulk uploads, download product spreadsheets and upload the products directly to your import list.
You will need a Frooition account. From the TopDawg retailer dashboard, select "Connect Existing Store," choose eBay, and follow the steps to complete the integration.
From your TopDawg retailer dashboard, select "Connect Existing Store" and choose Shopify. Follow the instructions to complete the integration, or install the TopDawg Wholesale Dropshipping Shopify App from the Shopify App Store.
Yes, TopDawg fully integrates with Shopify and eBay. Real-time integration is available for these platforms. Integrations with BigCommerce, Amazon and Walmart are coming soon. In the meantime, retailers can use our CSV files to upload product data to any platform that supports bulk product uploads. Retailers can also manually add products to their platform, but please note that manually added or bulk uploaded products are not synced or automated.
Yes, however, each platform requires its own membership plan.
By integrating multiple stores on various platforms (e.g., Shopify, eBay), you can tailor the shopping experience for each marketplace. This allows you to customize your product offerings and pricing for each platform, maximizing your selection and profitability. Deeper wholesale discounts, based on your membership level, can be applied per platform, giving you further control over your pricing strategy. Best of all, managing these stores is streamlined, as all platforms can be maintained from a single TopDawg account, making the process efficient and hassle-free.
To use third-party carrier-calculated shipping, you must be on the Shopify Advanced or Shopify Plus plan. If you're on the Shopify plan, you can add this feature for a monthly fee or switch to yearly billing. It's unavailable on the Basic or Starter plans.
Yes, paid members are eligible for an ARC. Simply contact customer support at support@topdawg.com, and we will send it to you within 24 hours.
Shipping costs are based on the item's weight, dimensions, and shipping location. Use the shipping cost calculator or view the product spreadsheets for estimates.
Real-time shipping provides accurate live rates at checkout, while the shipping calculator gives estimates based on a zip code.
Suppliers may run out of stock before they can update their inventory on TopDawg.
The processing fee covers the cost of placing and processing your order with suppliers. Higher-tier membership plans reduce these fees.
Yes, we provide tracking for all orders, which you can access from your dashboard.
Orders are typically processed and shipped within two business days. Delivery times depend on the carrier and destination.
Yes, TopDawg ships internationally through USPS, UPS, and FedEx. Customers are responsible for any import taxes or customs fees.
For Scale and Premier members, you can customize your packing slips with your company's name and logo. The shipping label will only show the supplier's address, so your customers won't know that TopDawg is involved in the process.
International shipping charges do not include customs duties, taxes, or fees. Make sure to inform your customers about these additional costs.
Contact TopDawg customer support at support@topdawg.com with the order number, and we will work with the supplier to reship the missing items.
Contact TopDawg customer support at support@topdawg.com with the order number and details. We will notify the supplier and arrange to ship the correct item.
For lost orders, we will file a claim with the carrier and either refund the amount or reship the product. Contact TopDawg customer support at support@topdawg.com with the order number and details.
Log into your Shopify account, select the new order, and click "Request Fulfillment." The order will be sent to TopDawg for processing.
Sometimes suppliers may run out of stock before they can update their inventory, which can lead to cancellations.
You'll receive account credit in full for canceled, declined, or returned orders. The credit will apply automatically to future orders.
Yes, you can offer free shipping by either absorbing the shipping cost or incorporating it into your product pricing. However, please note that TopDawg will still charge you the full shipping fee along with the product cost for each order, regardless of what you charge your customers.
You can place orders manually through your account's cart, upload bulk orders using the "Bulk Orders" tool, or use the "Request Fulfillment" button in Shopify. You can also connect through our API for automatic order submission.
At TopDawg, we understand the importance of maintaining your brand identity. While the external packaging remains plain and unbranded for consistency across all shipments, retailers in our Scale and Premier plans can personalize the packing slips included with each order.
You can replace the TopDawg branding on the packing slips with your own company logo, name, and address, providing a professional and cohesive brand experience for your customers. To customize your packing slips, log into your TopDawg account and navigate to the Shipping section on the left-hand menu, then click on Branded Packing Slips.
If you're interested in upgrading to the Scale or Premier plan to access branded packing slips, you can do so by logging into your account and navigating to the “My Membership” section.
International shipping rates are generally higher than domestic U.S. shipping rates due to several factors. Shipping products across borders involves additional costs, such as customs duties, import taxes, and longer transportation distances. These factors can significantly increase the shipping fees for international orders, even for neighboring countries like Canada and Mexico.
At TopDawg, we work hard to keep shipping rates competitive, but it's important to understand that the majority of our products are shipped from the U.S. As a result, shipping to international locations, including Canada and Mexico, typically incurs higher costs than U.S. domestic shipping. These additional fees are influenced by the carrier's pricing structure and the destination's location.
For customers who plan to serve primarily international markets, we recommend reviewing product shipping estimates before listing items in your store to ensure these costs align with your business strategy.
TopDawg products ship exclusively from suppliers with warehouses in the USA. This approach offers faster delivery times, lower domestic shipping costs, and streamlined cross-border shipping to Canada and Mexico, reducing potential customs delays. We also ship to most international destinations; however, please note that customs duties and import taxes may apply.
By partnering with U.S.-based suppliers, TopDawg ensures efficient and reliable shipping for a seamless fulfillment experience.
While TopDawg doesn't require an LLC or business license, setting up a formal business structure is recommended.
Yes, you are responsible for collecting sales tax in states where you have a sales tax nexus. Consult a tax professional to ensure compliance.
TopDawg doesn't require you to submit a resale certificate to use our platform. However, depending on your location, you may need one. A resale certificate allows you to purchase products without paying sales tax, as you're reselling them to your customers.
Please note: If your business is located in Florida, you will be required to submit a valid Florida Resale Certificate to use TopDawg, as per state tax regulations.
We recommend checking the regulations in your state or region to ensure compliance. Additionally, you're responsible for any applicable taxes or fees related to your orders and for ensuring that your business complies with local laws.
If you have any more questions, feel free to contact our customer support team at 1-954-251-3176, available Monday to Friday from 9 AM to 5 PM EST, or email us at support@topdawg.com . We're here to help!
TopDawg offers assistance with account setup, order management, and technical issues. Reach out via phone or email for support.
Leave a message with your name, retailer ID and contact details, and inquiry. Our Customer Support team will return your call promptly.
Yes, the free Start-Up plan allows you to explore the dropshipping product catalog and explore our dropshipping platform.
Ensure that your payment methods are secure and consider using fraud protection tools offered by your e-commerce platform. It's also a good idea to have clear terms and conditions, return policies, and shipping agreements to minimize disputes.
Differentiate your store by offering a curated selection of products, excellent customer service and competitive product pricing. Personalize your listings with custom descriptions and images, and leverage social proof (such as reviews) to build trust with your customers.
Regularly update your product offerings, run promotions, offer discounts, optimize listings for SEO, and provide fast shipping.
TopDawg currently focuses on ready-made products from wholesale suppliers. Custom or personalized products may need to be sourced independently, as most suppliers in our dropshipping product catalog do not offer customization services.
Yes, dropshipping is legal in most countries, but you must comply with local business regulations and consumer protection laws.
View your earnings and expenses by accessing the "Order History" section in your dashboard, using filters to view reports by order status, customer, or date.
Contact the TopDawg support team at support@topdawg.com with your TopDawg order number for an update on the order.
To maintain profitability, it's important to monitor your product margins, adjust your pricing based on market conditions, and keep track of shipping costs. You can also optimize your marketing and customer service to increase repeat sales.
While TopDawg does not require an LLC or business license to create a retailer account, it's recommended to set up a formal business structure to protect your personal assets and comply with tax regulations.
Yes, TopDawg products can be sold in physical stores. You can order products and have them shipped directly to your retail location for resale.
Yes, many products in the TopDawg catalog have UPC codes. You can access this information by downloading the product spreadsheets from your account.
Yes, TopDawg allows you to sell products on multiple platforms like Shopify, Amazon, eBay, WooCommerce, and more.
While TopDawg does not offer specific built-in marketing tools, we do provide valuable resources to help you effectively promote your business. These include detailed product data, high-quality images, and a vast selection of hundreds of thousands of products that can be easily listed in your store or marketplace. Additionally, our dropshipping fulfillment services ensure products are delivered directly to your customers, streamlining your operations. To further enhance your marketing efforts, you can integrate TopDawg with e-commerce platforms that offer robust marketing features, allowing you to manage and grow your business more efficiently.
Customize product titles, descriptions, and images to fit your store's brand and optimize for relevant keywords. This will help improve your search engine rankings and attract more organic traffic to your store.
Return policies vary by supplier, but most products can be returned within 30 days of receipt. To initiate a return, contact TopDawg at support@topdawg.com for a Return Merchandise Authorization (RMA) number.
If a customer wants to return a product, first request an RMA from TopDawg. Each supplier may have different return policies, so check the specific guidelines for each product.
TopDawg does not provide warranties directly. Any available warranties are offered by the product's manufacturer or supplier. For warranty-related inquiries or additional information, please feel free to contact us at (954) 251-3176 or at support@topdawg.com.
You'll receive account credit in full for canceled, declined, or returned orders. This credit will automatically apply toward future orders.
Create a clear return policy for your store that aligns with TopDawg's supplier policies. Ensure you communicate the process to your customers, and make it easy for them to return products if necessary.