Last Modified: February 16, 2024

ACCEPTANCE OF THE TERMS OF USE

These terms of use (the “Terms of Use”) are entered into by and between you and TopDawg Pet Supply, Inc. d/b/a TopDawg ("Company," "we," or "us"). The following terms and conditions ("Terms of Use") govern your access to and use of www.topdawg.com, including any content, functionality, and services offered on or through www.topdawg.com (the "Website"), the TopDawg Platform (as defined below), and/or the TopDawg Mobile Application (the "TopDawg App"), whether as a guest or a registered user. If you are agreeing to these Terms of Use on behalf of an entity, you hereby represent and warrant that you have all necessary permissions and authority to agree to these terms of use and to bind the entity to its terms. In order to use the Ecosystem and the Services, you may be required to provide certain information, including personal information. All personal information you provide will be treated in accordance with the Policy.

Please read the Terms of Use carefully before you start to use the Website, the TopDawg Platform, and/or the TopDawg App (collectively, the “TopDawg Ecosystem” or the “Ecosystem”). By using any of the foregoing, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, found at www.topdawg.com/privacy. If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the TopDawg Ecosystem.

CHANGES TO THE TERMS OF USE

We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them. Your continued use of the TopDawg Ecosystem following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

Definitions:
For the purposes of this Agreement, in addition to the capitalized terms defined elsewhere in this Agreement, the following terms shall have the following meanings:
"Agreement"
means the Sign-Up Form and these Retailer and Supplier terms of use (as updated from time to time).
"Dropshipped" and "Dropshipping"
means sending Products directly from Supplier to an End Customer on behalf of a Retailer.
"End Customer"
means an end customer of a Retailer to whom any Products are to be Dropshipped.
"Wholesale Price"
means the price that Supplier lists against the Products as being the price that the Supplier shall charge Retailers for selling such products, exclusive of transaction fees, commissions, taxes and shipping costs.
"MSRP"
means the manufacturer suggested retail price, being the price that Supplier may recommend to Retailers as the sale price for Products to End Customers.
"Sign-Up Form"
means the online sign-up or registration form completed by Retailer or Supplier and which refers to these terms, and which may set out certain commercial terms such as the term, fees and features of the Service to be delivered to Retailer or Supplier.
"Personal Data"
means any information or data that alone or together with any other information relates to an identified or identifiable natural person ("data subject"), or data considered to be personal data under Privacy Laws. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
"Privacy Laws"
means any law, statute, directive, or regulation, including any and all legislative and/or regulatory amendments or successors thereto, regarding privacy, data protection, information security obligations and/or the processing of Personal Data.
"Products"
means Supplier's products listed by Supplier through the Service, including without those specified in the Sign Up Form (if any) and as may otherwise be updated by Supplier from time to time in accordance with the terms of this Agreement.
"Retailer"
means the entity registering as "Retailer" through the sign up form, where the entity wishes to receive Dropshipping services from Suppliers in accordance with these terms.
"Retailer Order"
means an order by a Retailer for Products from the Supplier submitted through the TopDawg Platform.
"Services"
means the services offered by TopDawg and subscribed for by Retailer or Supplier.
"Shipping Price"
means the fee listed on the TopDawg Platform by postal carrier for Dropshipping any Products to End Customers.
"TopDawg Platform" or "Website"
means TopDawg's online, web-based marketplace platform and linked marketplace applications, such as Shopify and WooCommerce, that allows Retailers to purchase products directly from suppliers who have subscribed to TopDawg' services, which products are to be dropshipped by such suppliers to the End Customer;
"Supplier"
means a supplier who has subscribed to the TopDawg Platform, primarily for the purpose of using the TopDawg Platform as a marketplace for retailer to list supplier products on their online store and having those products Dropshipped by that supplier to that Retailer's End Customers.
"Order Processing Fee"
means, a processing cost per order that is associated with the cost of operations including fixed cost and variable cost that increase in relation to order volumes.
"Total Fees"
means, in respect of a Retailer Order, the aggregate of the Listing Price for all Products ordered, the Shipping Price, and any transaction or Order Processing Fee that TopDawg may impose and any applicable sales, value added or similar taxes.
"User"
means an employee, contractor or agent of a Retailer or Supplier who is authorized by Retailer or Supplier to use the Service, and who has been supplied a user account and password by Retailer or Supplier (or by TopDawg at Retailer or Supplier's request) for the Service.

In this Agreement: (a) words denoting the singular include the plural and vice versa and words denoting any gender include all genders; (b) all usage of the word "including" or the phrase "e.g.," in this Agreement shall mean "including, without limitation," throughout this Agreement; (c) all dollar amounts are expressed in United States dollars (USD) unless expressly provided otherwise on the Sign-Up Form. Headings and the division of this Agreement into articles and sections are for convenience of reference only and shall not affect the interpretation hereof.

TOPDAWG PLATFORM AS A MARKETPLACE

The TopDawg Platform is an online marketplace that enables suppliers (including the Supplier) to publish their products (including the Products) on the TopDawg Platform for Retailers to view, list on the Retailer's own online stores, and sell directly to End Customers on the basis of the products being Dropshipped by the supplier. As the provider of the TopDawg Platform, TopDawg does not purchase, sell, resell, provide, control, manage, offer, solicit, deliver, supply, transfer, inspect, custody, warranty, or Dropship any Products. If a Retailer orders a Product to be Dropshipped by Supplier, Retailer and Supplier are entering into a contract directly with each other. Additional terms required by a Supplier may be published by Supplier in the Supplier's product details for products offered by Supplier on TopDawg's Platform. TopDawg is not and does not become a party to or other participant in any contractual relationship between Retailers and Suppliers. TopDawg is not acting as an agent, actual or implied, in any capacity whatsoever for any Retailer or Supplier.

The TopDawg Ecosystem is offered and available to users who are 18 years of age or older. By using the TopDawg Ecosystem, you warrant and represent that meet the eligibility requirements set forth in these Terms of Use as updated from time-to-time.

This Website uses cookies. By using this Website, you consent to TopDawg's use of cookies in accordance with the terms of TopDawg's privacy policy.

ACCESSING THE ECOSYSTEM AND ACCOUNT SECURITY

We reserve the right to withdraw or amend Ecosystem, in whole or in part, and any service or material we provide on or through the Ecosystem, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Ecosystem is unavailable at any time or for any period. From time to time, we may restrict user access, including registered user access, to some parts of the Ecosystem or the entire Ecosystem.

You are responsible for both:
  • Making all arrangements necessary for you to have access to the Ecosystem.
  • Ensuring that all persons who access the Ecosystem through your internet connection are aware of these Terms of Use and comply with them.

To access the Ecosystem or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Ecosystem that all the information you provide on the Ecosystem is correct, current, and complete. You agree that all information you provide to register with this Ecosystem or otherwise, including, but not limited to, through the use of any interactive features on the Ecosystem, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

If you choose, or are provided with, a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to the Ecosystem or portions of it using your username, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any username, password, or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.

LICENSE TO USE ECOSYSTEM

Unless otherwise stated, TopDawg and/or its licensors own the intellectual property rights in the Ecosystem and material on and in the Ecosystem . Subject to the license below, all intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages or if you are an authorized representative of TopDawg, you may print relevant subject matter to your orders and online business, which includes tax and order forms, from the Ecosystem for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You may not:
  • sell, rent or sub-license material from the Ecosystem ;
  • reproduce, duplicate, copy or otherwise exploit material on this Ecosystem for a commercial purpose;
  • republish material from this Ecosystem (including republication on another Ecosystem) excluding product photos and descriptions for the purpose of resale;
  • show any material from the Ecosystem in public;
  • edit or otherwise modify any material on the Ecosystem;
  • redistribute material from this Ecosystem, except for content specifically and expressly made available for redistribution;
  • use the Services and/or Products listed on the TopDawg Platform for the purpose of charging a fee, subscription fee or membership fee to gain access to such Services or Products on any platform not operated and owned by TopDawg.

Where content is specifically made available for redistribution, it may only be redistributed for the purpose and intent of resale for products made available by suppliers on the TopDawg Platform.

ANY VIOLATION OF THE FOREGOING WITHOUT PRIOR EXPRESS WRITTEN APPROVAL WILL RESULT IN YOUR ACCOUNT BEING TERMINATED WITHOUT NOTICE, AND DEPENDING ON THE SEVERITY OF THE VIOLATION, TOPDAWG RESERVES THE RIGHT TO PRESS CRIMINAL CHARGES AND/OR SEEK CIVIL COMPENSATION FOR DAMAGES, EXPENSES AND LOST REVENUE.

The Company name, the Company logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

ACCEPTABLE USE

You are granted a non-exclusive, non-transferable, revocable license to access and use topdawg.com and the Ecosystem, including its parts, strictly in accordance with these Terms of Use. You may use the Ecosystem only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Ecosystem:

  • In any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).
  • For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.
  • To send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms of Use.
  • To transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any "junk mail, " "chain letter," "spam," or any other similar solicitation.
  • To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity (including, without limitation, by using email addresses associated with any of the foregoing).
  • To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Ecosystem, or which, as determined by us, may harm the Company or users of the Ecosystem, or expose them to liability.
Additionally, you agree not to:
  • Use the Ecosystem in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the Ecosystem, including their ability to engage in real time activities through the Ecosystem.
  • Use any robot, spider, or other automatic device, process, or means to access the Ecosystem for any purpose, including monitoring or copying any of the material on the Ecosystem.
  • Use any manual process to monitor or copy any of the material on the Ecosystem, or for any other purpose not expressly authorized in these Terms of Use, without our prior written consent.
  • Use any device, software, or routine that interferes with the proper working of the Ecosystem.
  • Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Ecosystem, the server on which the Ecosystem is stored, or any server, computer, or database connected to the Ecosystem.
  • Attack the Ecosystem via a denial-of-service attack or a distributed denial-of-service attack.
  • Otherwise attempt to interfere with the proper working of the Ecosystem.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Ecosystem . TopDawg content is not for resale. Your use of the Ecosystem does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of TopDawg and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of TopDawg or our licensors except as expressly authorized by these Terms of Use.

MONITORING AND ENFORCEMENT; TERMINATION

We have the right to:
  • Remove or refuse to post any user contributions for any or no reason in our sole discretion.
  • Take any action with respect to any user contribution that we deem necessary or appropriate in our sole discretion, including if we believe that such user contribution violates the Terms of Use, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of the Ecosystem or the public, or could create liability for the Company.
  • Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
  • Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Ecosystem.
  • Terminate or suspend your access to all or part of the Ecosystem for any or no reason, including without limitation, any violation of these Terms of Use.

Without limiting the foregoing, we have the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Website. YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.

However, we do not undertake to review all material before it is posted or otherwise made available on the Ecosystem and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.

RETAILERS

By registering as a Retailer on the TopDawg Platform you indicate your acceptance of these Terms of Use. If you do not accept these Terms of Use, then do not use the TopDawg Ecosystem or the Services as a Retailer.

THE PRICING

Retailer is free to determine the price that it charges for such Products to its End Customers, unless Minimum Advertised Pricing has been set by the Supplier. Supplier shall only charge Retailer the aggregate of the Wholesale Price for all Products ordered, the Shipping Price, transaction fees and commissions that TopDawg may impose and any applicable sales, value added or similar taxes.

PRODUCT INFORMATION PROVIDED BY SUPPLIERS

When listing Products available through the TopDawg Platform, Retailer may display any information or images listed by Suppliers in respect of such Products. However, TopDawg makes no warranty, representation, or covenant as to the accuracy, completeness or sufficiency of such information or whether such information is in compliance with any legal, statutory or regulatory requirements, and expressly disclaims any and all responsibility in respect of any information made available by Suppliers through the TopDawg Platform.

RETAIL SALES CHANNEL RESTRICTIONS

TopDawg maintains the right to restrict any (or all) items listed in their catalog from purchase. TopDawg maintains the right to designate (or restrict) retail sales channels at any given time for any (or all) products made available through the Ecosystem. Retail channels that may be restricted include but are not limited to Amazon, eBay, Wal-Mart, etc.

MAP PRICING REQUIREMENTS AND ENFORCEMENT

TopDawg reserves the right to enforce the Minimum Advertised Pricing (MAP) Policy on any (or all) products made available through the Ecosystem as required by the Supplier and in TopDawg’s sole discretion.

Some suppliers have MAP requirements for the resale of their products. If a Supplier has a MAP Policy in place, those products will be identified on the product data feed and the MAP price will be listed.

MAP Policy refers to the price at which a product is listed or advertised for retail sale, not the price at which MAP products are actually sold. MAP Policy applies to all advertisements of MAP products that are viewable by consumers whether provided digitally, via the internet, traditional media such as print, outdoor, radio or television, or by other means. Retailer website features such as "click for price", "call for price", "contact/email for price", automatic "bounce back" pricing emails, automatic price display for any items prior to being placed in a customer's shopping cart and other similar features are acceptable and considered to be advertising under MAP Policy. Advertising that in any way suggests or implies a price lower than the MAP, such as a visible strikeout of a price or text such as "price too low to show" are prohibited and will be considered a violation of MAP Policy. Free shipping, sales tax rebates, loyalty programs or the like offered in combination with a MAP product that is otherwise advertised in accordance with MAP Policy may be acceptable and may not be considered a violation of MAP Policy.

TopDawg may monitor the advertised prices of any product either directly or via the use of a third-party. If TopDawg determines that a retailer is in violation of MAP Policy, the retailer will be issued notice of violation and have 7 days to become compliant with MAP Policy. Failure to comply with MAP Policy after a violation notice has been issued may lead to account suspension and removal of retailer's access to the Ecosystem or any part thereof for up to 30 days. Repeated MAP Policy violations may result in the permanent termination of a retailer's TopDawg account, blocking the retailer's IP address from accessing TopDawg's Website, or legal remedies deemed appropriate by law.

Notwithstanding the foregoing, TopDawg reserves the right, in its sole discretion, to take any action it deems necessary or appropriate against any user of the Ecosystem, including without limitation termination, for MAP Policy violation or any breach of these Terms of Use.

COLLECTION OF TOTAL FEES FROM RETAILER

Unless otherwise indicated, TopDawg will collect the Total Fees from a Retailer at the time that Retailer submits the Retailer Order. Retailer Orders shall not be processed unless and until such time as the Total Fees payment clears. In the event of delay in a clearing of payment (which may be outside of TopDawg's control), Retailer Orders may be delayed or subject to cancellation without further liability of TopDawg. Failure of payment may result in not processing or cancellation of a Retailer Order without further notice to Retailer. It is Retailer's responsibility to ensure that its payment details are complete and accurate and in good standing. TopDawg expressly disclaims all liability whatsoever for and in connection with cancelled or delayed Retailer Orders.

MEMBERSHIP PLANS AND OTHER SERVICE FEES

In consideration for the receipt of the Service, Retailer shall pay TopDawg the fees specified on the retailer membership plans and pricing page located on the TopDawg Website or otherwise made available via the Ecosystem. TopDawg reserves the right to modify membership plan fees and any other fees or charges in effect at any time and without notice.

INVOICING AND PAYMENT

Membership fees for the Service will be invoiced on a monthly or annual basis unless otherwise specified in the Sign-Up Form. Unless otherwise stated in an invoice, charges are due on the invoice date and may be deducted automatically from the payment method provided by Retailer. Retailer is responsible for maintaining complete and accurate billing, payment and contact information with TopDawg.

MEMBERSHIP PLANS

Your monthly or annual cost is determined based on the membership plan you are currently enrolled in with TopDawg. Fees are charged monthly (if on a monthly billing plan) or annually (if on an annual billing plan) on the day in which you originally signed up for a paid plan (your anniversary date).

If you choose to upgrade your membership plan prior to your anniversary date, your new membership plan will be effective immediately and you will be charged the cost of the new plan minus a prorated amount for the time remaining on your previous plan. The initial cost of your upgraded plan will be charged to the payment method on file at the time of upgrading.

The full cost of your new plan will be charged on your anniversary date and will renew monthly or annually if on an annual plan.

If you choose to downgrade your monthly membership plan prior to your anniversary date, your previous plan will stay active until your anniversary date and your new membership plan will not be effective until the end of the current billing cycle. There are no pro-rated refunds for downgraded monthly membership plans.

Annual membership plans are not eligible to downgrade to another paid plan until they are within the last 30 days of the billing cycle. Annual membership plans may downgrade to the free Start-Up plan at any time but will maintain access to the current annual plan benefits until the end of the billing cycle. There are no pro-rated refunds for downgraded annual membership plans.

TOTAL FEES & CHARGES (INCLUDING MEMBERSHIP PLAN FEES) ARE NON-REFUNDABLE

All fees and charges for products or services including those associated with the Start-Up, Business, Scale or Premier membership plans are non-refundable.

Once a subscription fee has been collected, we do not issue refunds. Although, you can downgrade at any time to the free Start-Up plan prior to your anniversary date/renewal date, and you will not be charged again for the cost of your previous plan.

TopDawg reserves the right to modify Membership Plan Fees and any other fees and charges in effect, or add new fees and charges from time to time; provided that TopDawg will give you advance notice of these changes by email or as a notification when you log in to the TopDawg website. You are responsible for all taxes associated with your use of the Services and products purchased in connection with the TopDawg Platform.

TAXES; COMPLIANCE WITH LAWS

Unless otherwise stated, TopDawg's fees and Total Fees do not include any direct or indirect local, state, provincial, federal or foreign taxes, levies, duties or similar governmental assessments of any nature, including but not limited to value-added, goods and services, harmonized, sales, use or withholding taxes (collectively, "Taxes"). Retailer is responsible for paying all applicable authorities associated with any Retailer Orders or for which Retailer is legally responsible as a result of Retailer’s use of the Ecosystem. Retailer is solely responsible for compliance with all laws and regulations applicable to Retailer, and represents and warrants that Retailer has obtained and maintains in good standing all permits, licenses, consents, approvals, or other authorizations required by the laws and regulations applicable to Retailer.

Retailer shall indemnify and hold harmless TopDawg from and against any and all claims, damages, or other costs and expenses arising from or related to the foregoing, including all costs, attorney's fees, expenses and liabilities incurred in the defense of any such claim or any action or proceeding brought in connection therewith.

AUDIT RIGHTS

TopDawg shall have the right to use the capabilities of the Service to confirm Retailer's compliance with this Agreement, including without limitation the fees payable hereunder.

ORDER CANCELLATIONS

Orders may be cancelled at any time while the order has a status of "Pending Action". Once an order has any status other than "Pending Action", the order cannot be cancelled but may be returned based on the Supplier's return policy. All orders that are cancelled or require a refund for any reason will be credited back to the Retailer's dropship account only.

If you decide you no longer wish to use the Ecosystem and have credit left in your account, TopDawg will then issue a return for the credit amount minus a 15 percent (15%) processing fee. The return of those credits will be issued to the default payment method on file at the time of your request.

RETURN POLICY

TopDawg sources products from multiple suppliers and manufacturers around the world. Product return policies are determined by each Supplier independently. Each Supplier provides TopDawg with their individual return policy, which is outlined in our master product catalog. TopDawg will work with Retailer in good faith in respect of enforcing such return policy.

Products can only be returned within 30 days of delivery, unless otherwise stated in the individual Supplier's policy, and with written approval from TopDawg. To initiate a product return, you must first contact TopDawg for an RMA #. Any attempt to return products without an RMA # will be refused. If the items are eligible for return, the RMA# will be provided along with the return address. All costs associated with product returns (restocking fees, return shipping, etc.) are the responsibility of the customer. Once returns have been received and processed by TopDawg, a credit for items returned will be issued to the Retailers dropship account with TopDawg which will be applied to future product orders.

TOPDAWG EXPRESSLY DISCLAIMS ALL LIABILITY FOR OR IN CONNECTION WITH THE RETURN OF ANY PRODUCT, AND RETAILER, SUPPLIER, AND CUSTOMER AGREE TO INDEMNIFY AND HOLD TOPDAWG HARMLESS FOR ANY COSTS OR DAMAGES INCURRED IN CONNECTION WITH ANY RETURN OF A PRODUCT MADE AVAILABLE THROUGH THE ECOSYSTEM.

DELIVERY OF RETAIL ORDERS

TopDawg does not process any Retailer Orders, it merely facilitates communication between retailer and suppliers. Accordingly, while TopDawg will work with Retailers and Suppliers to resolve any issues that may arise, TopDawg expressly disclaims any and all responsibility for the processing of any Retailer Order, including without limitation the delivery of any Retailer Order, the content of any Retailer Order, any incorrect, late, damaged, broken, unsafe, lost, stolen, unlawful delivery, any failure to make delivery, and delivery to a wrong address, or any other act, error or omission in respect of the processing of or failure to process a Retailer Order by any supplier.

TopDawg does not guarantee at any time a certain delivery date or time frame for delivery for any product or order. Any listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance.

YOUR RELATIONSHIP WITH TOPDAWG

You, as a reseller or potential reseller of products made available through the TopDawg Ecosystem, are not considered an employee of TopDawg for any reason whatsoever. You are prohibited from making any unauthorized representations, warranties or claims on behalf of TopDawg, a Supplier, or a product manufacturer or that are otherwise illegal in your applicable jurisdiction. No agency, partnership, joint venture, or employment is created as a result of these Terms of Use, and you do not have any authority of any kind to bind TopDawg in any respect whatsoever.

SUPPLIERS

LISTING PRODUCTS

All products listed on the TopDawg Ecosystem must pertain to at least one of the following categories: Home & Garden, Pets, Fashion Accessories, Electronics, Clothing, Health & Beauty, Kids, Babies, Toys, Sports & Outdoors, Automotive & Marine, Seasonal & Parties, Farm & Ranch and Sexual Wellness. Products that are not directly associated with these categories cannot be listed unless otherwise approved by TopDawg in writing. TopDawg reserves the right to modify product categories and/or individual products at any time and without notice.

All products sold through the TopDawg Ecosystem must be brand new. Used, opened, or refurbished merchandise cannot be sold or shipped on the TopDawg Ecosystem. By agreeing to these Terms of Use, Supplier confirms the authenticity of its products and verify that they are lawfully authorized to sell, produce and/or distribute said products.

It is the Supplier's responsibility to keep their product catalog current and inventory quantities updated.

IMAGES

Pictures, animations or videos (collectively, "Images") uploaded to the Service in respect of the Products must accurately reflect the quality and condition of the Products. TopDawg reserves the right to require that Products have a minimum number of Images of a certain format, size and resolution. All Images must be original with no watermarks or text. Supplier shall use all reasonable endeavors to comply with TopDawg's policies on Images as communicated by TopDawg to Supplier from time to time. Suppliers give TopDawg and TopDawg retailers the right to use such images for sales and marketing purposes.

SUPPLIER AUTHORIZATION TO SELL THEIR PRODUCTS

As a Supplier listing your products on TopDawg's Website and therefore making your products available to our network of retailers, you authorize Retailers to act as your agent to promote, distribute, sell, exhibit, negotiate and hold responsibility for all the after-sale services on behalf of the supplier worldwide. This certification will continue to be valid for as long as the Supplier is using the Ecosystem to promote the sale of their products through TopDawg's network of online retailers.

PACKING & SHIPPING GUIDELINES

TopDawg provides the shipping label and the packing slip for every order. Only the materials provided by TopDawg can be included with each shipment. No additional materials can be included with any outbound order aside from the product(s) ordered, packing slip, and packing materials such as bubble wrap, peanuts, or packing paper in order to prevent damage. Items that cannot be added include but are not limited to, marketing materials, product inserts or promotional items.

All materials associated with shipping orders (boxes, tape, packing materials, etc.) and the procurement and costs associated with "shipping supplies" are the sole responsibility of the Supplier. New boxes and/or envelopes are required for all shipments. Repack boxes or boxes containing any name, brand or logo are not acceptable.

Package weight and shipping dimensions are to be provided by the supplier to TopDawg for each product. TopDawg relies on those dimensions to provide accurately priced shipping labels. If the dimensions provided by the supplier are inaccurate and result in unexpected shipping fees from the carrier then those costs will be at the expense of the Supplier.

All orders are expected to be shipped within 48 hours (2 business days). Orders that remain unshipped after that time may result in cancellation. TopDawg reserves the right to pause or terminate any Supplier account for not adhering to packing and/or shipping guidelines.

UNSHIPPED ORDERS

Suppliers must confirm inventory is available and able to ship within 2 business days, prior to accepting a new order and generating a shipping label. If for any reason an order does not ship after it has been accepted and a label has been generated, the Supplier will be responsible for the shipping cost associated with that order.

PAYOUTS TO SUPPLIERS

The Ecosystem uses Stripe to make payouts to Suppliers. The Stripe Recipient Agreement, available at https://stripe.com/legal/connect-account/recipient , applies to your receipt of such Payouts. To receive payouts on the TopDawg Platform, you must provide TopDawg accurate and complete information about you and your business, and you authorize TopDawg to share it and transaction information related to your payout with Stripe.

Supplier will be paid the wholesale price for each item delivered based on the wholesale price provided to TopDawg by Supplier and consistent with the wholesale price listed at the time each order is "Accepted" by supplier prior to shipping all orders. Net30 – A Retailer Order will be paid to Supplier in full on or before the 30th calendar day (including weekends and holidays) of when the goods were dispatched by Supplier.

In addition to any other right or remedy provided by law, if a Retailer Order has not been paid by when due, Supplier has the option to remove their products from the TopDawg Platform and/or seek legal remedies.

TAXES

Unless otherwise stated, TopDawg's fees and Total Fees do not include any Taxes. In cases when the Supplier has nexus in a state where the product for an order is delivered and the Retailer does not hold a resale certificate for that state, the Supplier may be responsible for paying Taxes to state, federal or local authorities associated with those orders, excluding taxes based on TopDawg's net income or property. It is Supplier’s sole responsibility to evaluate and comply with all applicable laws and regulations related to Supplier payment of Taxes, and Supplier represents and warrants that it is, and at all times during Supplier’s use of the Ecosystem will remain, compliant and in good standing with all laws and regulations applicable to Supplier, including those relating to the payment of Taxes to any authority.

Supplier shall indemnify and hold harmless TopDawg from and against any and all claims, damages, or other costs and expenses arising from or related to the foregoing, including all costs, attorney's fees, expenses and liabilities incurred in the defense of any such claim or any action or proceeding brought in connection therewith.

ADDITIONAL TERMS OF USE

CONTRACT BETWEEN RETAILER AND SUPPLIER

Where Retailer submits a Retailer Order through the TopDawg Ecosystem for Products listed as available, Retailer and Supplier are entering into a legally binding agreement under which Supplier agrees to Dropship the Products to the specified End User at the Wholesale Price, plus applicable transaction fees, commissions, taxes and Shipping Fees. Such agreement shall incorporate the minimum terms set out below and such other lawful and non-conflicting terms as may be set out in Supplier's Supplier Profile at the time of the Retailer Order. TOPDAWG IS NOT A PARTY TO ANY CONTRACT BETWEEN SUPPLIER, RETAILER, END USER OR ANY OTHER PARTY (OR ANY COMBINATION THEREOF) AND TOPDAWG EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY IN CONNECTION WITH ANY SUCH CONTRACT.

NO MARKETING MATERIALS; NON CIRCUMVENTION

When shipping TopDawg orders, each Supplier agrees that it will not include any marketing or promotional material such as coupons/gift certificates that encourage the End Customer to buy directly from Supplier's website or otherwise seeks to divert business away from Retailer or TopDawg. Each Supplier agrees that only the invoice provided by TopDawg will be included in TopDawg order packages. This invoice is made available to Supplier with every Retailer Order through the TopDawg Platform.

You shall not, directly or indirectly, except in collaboration with or with the prior express written consent of TopDawg: (a) enter into any transaction with any parties introduced or otherwise made available to you for interaction by the Ecosystem (the "Introduced Party") similar to, in competition with, or which otherwise could have the effect of preventing TopDawg from receiving the full benefit of, the transactions contemplated by these Terms of Use and/or your use of the Ecosystem; or (b) solicit the Introduced Party to enter into any such transaction.

USER CONTENT

In these terms and conditions, "user content" means your material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this Website, for whatever purpose.

You grant to TopDawg a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to TopDawg the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or TopDawg or a third party (in each case under any applicable law).

You must not submit any user content to the Website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

TopDawg reserves the right to edit or remove any material submitted to this Website, stored on TopDawg's servers, or hosted or published upon this Website. Confidential data prepared, created or contributed to TopDawg shall likewise be and remain the confidential property of TopDawg, free from any legal or equitable title of authorized representative of TopDawg. TopDawg will perform all acts necessary or advantageous to preserve and defend the full right, title, possession, enjoyment, use, practice, exploitation, licensing and assignment of or other realization upon receiving of confidential data.

Notwithstanding TopDawg's rights under these terms and conditions in relation to user content, TopDawg does not undertake to monitor the submission of such content to, or the publication of such content on, this Website.

SERVICE CHANGES BY TOPDAWG

TopDawg reserves the right to alter, suspend, or discontinue the Service or the TopDawg Ecosystem (including any part thereof) at any time and for any reason or no reason without any liability to TopDawg at any time and without notice.

SUGGESTIONS

TopDawg shall have a royalty-free, worldwide, transferable, sub licensable, irrevocable, perpetual, unrestricted license to use and/or incorporate into its products, services and business any suggestions, enhancement requests, recommendations or other feedback provided by Retailer or Suppliers relating to the operation of the Service.

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Ecosystem will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE ECOSYSTEM OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.

YOUR USE OF THE ECOSYSTEM, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE ECOSYSTEM IS AT YOUR OWN RISK. THE ECOSYSTEM, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE ECOSYSTEM ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE ECOSYSTEM. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE ECOSYSTEM, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE ECOSYSTEM WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR ECOSYSTEM OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE ECOSYSTEM OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE ECOSYSTEM WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

TO THE FULLEST EXTENT PROVIDED BY LAW, THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

We do not manufacture or control any of the Products offered on the Ecosystem. The availability of Products through the Ecosystem does not indicate an affiliation with or endorsement of any product, service, or manufacturer. Accordingly, we do not provide any warranties with respect to any products (including the Products) offered on through the Ecosystem.

ALL PRODUCTS OFFERED THROUGH THE ECOSYSTEM ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY WHATSOEVER, INCLUDING, WITHOUT LIMITATION, ANY (A) WARRANTY OF MERCHANTABILITY; (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE.

SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

YOU AFFIRM THAT WE SHALL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR ANY BREACH OF WARRANTY CLAIMS OR FOR ANY DAMAGES ARISING OUT OF THE MANUFACTURER'S FAILURE TO HONOR ITS WARRANTY OBLIGATIONS TO YOU.

LIMITATIONS OF LIABILITY

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE ECOSYSTEM, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE ECOSYSTEM OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE

DISPUTE RESOLUTION AND BINDING ARBITRATION

(a) YOU ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.

ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT, OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS OR SERVICES THROUGH THE SITE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.

(b) The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Consumer Arbitration Rules (the "AAA Rules") then in effect, except as modified by this Section 12. (The AAA Rules are available at www.adr.org/arb_med or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this section.

The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the agreement is void, voidable, or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction.

(c) You may elect to pursue your claim in small-claims court rather than arbitration if you provide us with written notice of your intention to do so within 60 days of the occurrence of the event giving rise to your claim. The arbitration or small-claims court proceeding will be limited solely to your individual dispute or controversy.

(c) You may elect to pursue your claim in small-claims court rather than arbitration if you provide us with written notice of your intention to do so within 60 days of the occurrence of the event giving rise to your claim. The arbitration or small-claims court proceeding will be limited solely to your individual dispute or controversy.

(d) You agree to an arbitration on an individual basis. In any dispute, YOU WILL NOT BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER PARTIES IN COURT OR ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The arbitral tribunal may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding. The arbitral tribunal has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction.

If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed, and the remaining arbitration terms will be enforced.

REASONABLENESS

By using the Ecosystem , you agree that the Terms of Use are reasonable. If you do not think they are reasonable, do not use or access the Ecosystem.

UNENFORCEABLE PROVISIONS

If any provision of these Terms of Use is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of these Terms of Use.

LINKS TO THIRD PARTY WEBSITES/THIRD PARTY SERVICES

topdawg.com may contain links to other websites ("Linked websites"). The Linked websites are not under the control of TopDawg and TopDawg is not responsible for the contents of any Linked website, including without limitation any link contained in a Linked website, or any changes or updates to a Linked website. TopDawg is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by TopDawg of the website or any association with its operators.

Certain services made available via topdawg.com are delivered by third party websites and organizations. By using any product, service or functionality originating from the topdawg.com domain, you hereby acknowledge and consent that TopDawg may share such information and data with any third party with whom TopDawg has a contractual relationship to provide the requested product, service or functionality on behalf of topdawg.com users and customers.

THIRD PARTY ACCOUNTS

You will be able to connect your TopDawg account to third party accounts. By connecting your TopDawg account to your third-party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third-party websites). If you do not want information about you to be shared in this manner, do not use this feature.

INTERNATIONAL USERS

The Service is controlled, operated and administered by TopDawg from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the TopDawg Content accessed through topdawg.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Use or your use of the Ecosystem, including, but not limited to, your user contributions, any use of the Ecosystem’s content, services (including the Services), and products (including the Products) other than as expressly authorized in these Terms of Use, or your use of any information obtained from the Ecosystem.

ASSIGNMENT

TopDawg may transfer, sub-contract or otherwise deal with TopDawg's rights and/or obligations under these Terms of Use without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these Terms of Use.

ENTIRE AGREEMENT

These Terms of Use and the Privacy Policy constitute the entire agreement between you and TopDawg in relation to your use of the Ecosystem and supersede all previous agreements in respect of your use of the Ecosystem.

LAW AND JURISDICTION

These Terms of Use will be governed by and construed in accordance with the laws of the state of FLORIDA and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of BROWARD COUNTY, FLORIDA.