HOME > FAQ FOR RETAILERS

FREQUENTLY ASKED QUESTIONS FROM RETAILERS

  •  How does the 30-day free trial work?
    The 30-day trial period is offered to new members free of charge for the first 30 days after signing up and free to cancel at any time. The 30-day free trial does not include product purchases, taxes, and/or shipping costs which must be paid at the time of purchase. Start a 30-day free trial.
  •  Are product purchases included in the free trial?
    No. The 30-day free trial covers the monthly membership fee only. Product purchases, taxes, and shipping costs are not included in this free trial and must be paid at the time of purchase. Start a 30-day free trial.
  •   Where can I download all your product information and images from?
    All product information can be downloaded in a CSV format from the download data feed link on each product’s page of our catalog.
  •  Does your dropship program work with other e-commerce platforms like Shopify, Big Commerce, eBay, and Amazon?
    Yes! Our drop-shipping services work with majority of the top e-commerce platforms. TopDawg provides the raw product data, images, and shipping calculations for you to begin selling on the platform of your choice.
  •  My company is based outside the USA; can I still work with TopDawg?
    Yes! We work with fulfillment and dropship clients from all around the world. Currently, we only ship orders within the continental USA (all states excluding Hawaii and Alaska).
  •  What methods of payment do you accept?
    We accept all major credit and debit cards including Visa, Mastercard, American Express, JCB, Discover, Diners Club, Maestro, and Union Pay.
  •  Are there any upfront fees?
    There are no set-up costs, down payments, or large financial investments for TopDawg membership. The Start-Up plan is only $10 per month, and you can upgrade, downgrade, or cancel your plan at any time. Please note, each new month begins on the “anniversary date” of the day you first signed up. We do not prorate any cancellations made prior to your “anniversary date.”
  •  Do you require a minimum order amount per month?
    No. There are no minimum order requirements.
  •  Do you have a recurring fee for your services?
    Yes. The only recurring fee is the monthly cost for your selected TopDawg membership plan. The Start-Up plan is only $10 per month, and you can upgrade, downgrade, or cancel your plan at any time. Please note, each new month begins on the “anniversary date” of the day you first signed up. We do not prorate any cancellations made prior to your “anniversary date.”
  •  How difficult is it to cancel my service and close my account?
    Not difficult at all. At TopDawg, you will never be stuck into a long-term contract. We offer our services on a month-to-month basis with the option to cancel at any time. If you wish to cancel, simply log in to your account and click on the Account Settings in the top right corner of the navigation bar. Click on the Cancel Account tab and follow the instructions.
  •  How do I add products to my online pet store?
    Once your account has been set up, you will gain full access to our product catalog. In the catalog, you can easily select the products that you choose to sell in your store. Through TopDawg, you can offer your customers a variety of products in the pet supplies, farm and ranch, and home and garden categories.
  •  Where can I see your current product line?
    Browse updated products in our online catalog for the most accurate data.
  •  Where can I log in to my dropship account?
    Visit topdawg.com and click Log In located in the top right corner. Use the email address and password you created for your account setup to log in.
  •  How can I create or customize my account profile?
    Customize your profile by logging into your account and selecting Account Settings in the top navigation bar. This is where you will be able to change contact details, billing information, and the membership plan for your account.
  •  What are the advantages of partnering with TopDawg?
    TopDawg provides drop-shippers access to over 100,000 products, relieving the burden of holding inventory. We provide daily inventory updates to ensure that all products sold are in stock and ready for shipping. Our growing list of manufacturers gives us the opportunity to offer a diverse range of products to our retailers. While many of our manufacturers process orders within 2 business days (excluding major holidays), those shipping furniture or other large products may take up to 5 days to process. Just choose the final shipping destination and we will drop-ship orders to you or your customer’s address. TopDawg is your #1 solution for drop-shipping.
  •  How long does it take for orders to be fulfilled?
    Our growing list of manufacturers gives us the opportunity to offer a diverse range of products to our retailers. While many of our manufacturers process orders within 2 business days (excluding major holidays), those shipping furniture or other large products may take up to 5 days to process.
  •  Do you provide tracking for my dropship orders? How will I receive tracking?
    Yes. All dropship and fulfillment orders are shipped with verifiable tracking numbers. You will have access to daily tracking details and emails with tracking numbers for all orders shipped that day.
  •  How much tax am I supposed to collect from my customers?
    TopDawg only charges sales tax on orders shipped to customers within the state of Florida. To prevent taxes charged on orders shipped to Florida, submit a valid resale certificate to TopDawg. Other tax information can be obtained from your local tax authority professional.
  •  Is blind drop-shipping or custom labeling available?
    Yes! Blind drop-shipping is provided with every dropship order. All orders ship from an “Internet Shipper.” Your customers will be unaware that TopDawg is your supplier/fulfillment partner. Custom labeling is not currently available.
  •  Do you drop-ship everywhere?
    While TopDawg partners with drop shippers worldwide, we only drop-ship orders within the continental United States (all states except Hawaii and Alaska).
  •  How long do orders take to ship?
    Most drop ship orders are processed within 2 business days (excluding major holidays). Larger fulfillment orders (multi-pallets) may take longer depending on the size and destination. Shipping duration (origin to destination) reflects similar time frame as quoted by shipping carrier.
  •  How do I track my order?
    Detailed tracking is provided for every order that leaves our warehouse. You will receive tracking updates and information via email for both small parcel orders being drop-shipped, as well as larger LTL orders that are being shipped via freight carriers.
  •  How can I update the settings of my account?
    Account settings can be updated by logging into your account and selecting the Account Settings tab. Here, you can change contact and billing information for your account.
  •  How can I add or modify my payment information?
    Log in to your account. Click on the Account Settings tab and select the Credit Cards tab. This is where you can add/update your card on file.
  •  Where can I sell your products?
    Certain products have shipping or resale restrictions. If a product falls into this category, you will see a note in its data feed and on the individual product pages. Products not limited by these restrictions can be sold anywhere.
  •  Do you have pricing parameters?
    All pricing information can be found in the product data feed. This information includes the retailer price for products and the Manufacturer Suggested Retail Price (MSRP). Most of the prices are suggested, giving retailers the freedom to designate the selling price for their customers. Be aware that some products may have a Minimum Advertised Price (MAP) required by the manufacturer. If a product has a MAP limit, this price is the minimum that a retailer can charge with the option to increase the price.
  •  How can I download your product catalog?
    All product data for our catalog can be downloaded in a CSV format via the download data feed link within the product pages. Log in to your account and click on the Products menu, then select the Data Feeds tab. Here you can download our entire product catalog in the different formats.
  •  Are API tools available for drop-shipping, and how can I set that up?
    Our new platform supports marketplace integrations for the Scale, Growth, and Enterprise memberships. For more information regarding the API integrations, call TopDawg at 954-251-3176 or send us an email at support@topdawg.com.
  •  How often is the product catalog updated?
    The TopDawg catalog is updated multiple times a day to reflect current inventory quantities and new inventory additions. Rest assured that our online catalog is up-to-date, accurate, and stocked with products ready for shipment.
  •  What is the return policy?
    TopDawg sources products from multiple suppliers and manufacturers around the world. Product return policies are determined by each supplier independently. The suppliers provide TopDawg with their individual return policy outlined in our master product catalog. Products can only be returned within 30 days of delivery; unless otherwise stated in the individual supplier’s policy, and with written approval from TopDawg. To initiate a product return, you must first contact TopDawg for an RMA #. Any attempt to return products without an RMA # will be refused. If the items are eligible for return, the RMA # will be provided along with the return address. A 15% restocking fee will be imposed upon each returned item. All costs associated with product returns (restocking fees, return shipping, etc.) are the responsibility of the customer. Once returns have been received and processed by TopDawg, a credit for items returned will be issued to the individual retailer’s account with TopDawg and can be applied to future product orders.
  •  Who do my customers call if their order is missing?
    If your customer encounters any difficulties with an order or an order is missing, your customer should contact you first. The next step is sending the details of the issue to TopDawg at support@topdawg.com, and we will work with you to find the solution.
  •  How can I place orders to be drop-shipped with TopDawg?
    Orders can be placed manually, via the bulk update order tool, or utilizing our API integrations; however, all orders must be submitted through your dropship account. If orders are placed manually, you will search for the products, add them to your cart, and proceed to checkout with your customer’s shipping address and billing information. The bulk update order tool within the Orders page of your account allows you to place multiple orders at once. Our customized API tool automates the ordering and tracking processes, freeing up your time to focus on your business.
  •  What is the difference between drop-shipping and fulfillment?
    We offer both drop-shipping and fulfillment services. When you request for TopDawg to ship directly to your customers, you are drop-shipping. If you prefer for TopDawg to ship directly to your warehouse or retail location, then you are choosing our fulfillment option.
  •  Who can I contact for support relating to my orders?
    We can be contacted via email at support@topdawg.com or reached at 954-251-3176 from 9-5 pm eastern time, Monday through Friday.
  •  How will I receive payments from my customers?
    If you are selling on an e-commerce website, payments will normally be processed using the payment processor you have chosen to integrate onto your site. Payments typically take a few business days to show up in your connected bank account after each transaction.
  •  How can I view reports regarding sales totals and my client lists?
    Reports can be viewed at any time by selecting the Reports tab in the top menu after logging in to your account.