SUPPLIER FAQ
Frequently Asked Questions
From Suppliers
With TopDawg, you don't have to worry about preparing domestic shipping documents or filling them in. The system will automatically generate all the documents you need. All you have to do is print them out, place the packing slip inside the package and attach the label to the outside of the package.
For domestic shipments, the following 2 items are required.
1. Shipping Label
The shipping label is a required document for all your domestic shipments and must be attached to the outside of the package. The shipping label will include the destination address, return address, shipment tracking number and a barcode that will be scanned to update the tracking information on the courier's website.
2. Packing Slip
The packing slip is for the end customer to ensure that the shipment includes everything that they ordered. This document must be placed inside every package.
With TopDawg, you don't have to worry about preparing international shipping documents or filling them in. The system will automatically generate all the documents you need. All you have to do is print them out, place the packing slip inside the package and attach the other two to the outside of the package.
For international shipments, the following 3 items are required.
1. Shipping Label
The shipping label is a required document for all of your international shipments and must be attached to the outside of the package, separate from the commercial invoice. The shipping label will include the destination address, return address, shipment tracking number and a barcode that will be scanned to update the tracking information on the courier's website.
2. Commercial Invoice
If required for the country you are sending to, the commercial invoice will be page 2 and possibly page 3 when printing the shipping label and it is important that you print both the label and the commercial invoice.
The commercial invoice document must be securely fastened to the outside of your box, separate from the shipping label. This is so customs officers can check what is being sent and the value of the goods, to calculate how much duty may or may not be owed.
The best thing to do is use a 'documents enclosed' pouch which is designed to be attached to a package for shipping. (Both UPS and FedEx will provide these free of charge if you request them.)
A clear plastic wallet or envelope is also suitable as long as it is taped down so the customs documents don't move in transit.
Standard envelopes taped down to the side of the package with 'Customs' written on the outside of the envelope are also acceptable, but please ensure it is not obstructing any barcodes on the shipping label.
What happens if I do not attach the customs documents?
Failing to supply customs documents can mean that your package is returned to you or delayed while the courier tries to make contact with you to get the customs documents sent to them.
The commercial invoice will be a required document for all of your international shipments. The commercial invoice is the primary document used for importation control, valuation, duty determination and identifies all the items being imported.
3. Packing Slip
The packing slip is for the end customer to ensure that the shipment includes everything that they ordered. This document must be placed inside every package.
MANUAL UPDATE
Stock levels can be updated manually by completing the following steps:
- From the navigation bar, select Inventory.
- Products are listed in ascending stock quantity order. Select Update on the desired product.
- Use the (- or +) to decrease or increase inventory levels or type in desired amount in quantity bar.
- Click on Update Quantity Available to submit changes.
Option 1:
- From the navigation bar, select Inventory.
- Input stock level range in the Filter Stock Level navigation bar.
- Click the green Download Report button.
- Update your stock levels by changing the QTY column on the spreadsheet.
- Save changes.
- Upload your updated report by selecting the orange Upload Stock Level button.
- From the navigation bar, select Inventory.
- Click on TopDawg Inventory Spreadsheet Download.
- Update your stock levels by changing the qty_available column on the spreadsheet.
- Save changes.
- Upload your updated inventory spreadsheet by selecting the orange Upload Stock Level button.
- From the navigation bar, selectInventory.
- Click onTopDawg Inventory Spreadsheet Download.
- Highlight all changes inyellow. If a product needs to bedeleted, highlight row inred.
- Save changes.
- Emailsupport@topdawg.com.
- From the navigation bar, selectOrders.
- UseSearch Orders bar to search by order number or customer information. Be sure to have the correct date range selected. The default is 30 Days.
- If you want to locate by order status, select filter from dropdown menu underFilter by order status.
- Orders can also be filtered byPaid Status and from date range by using theFrom andTo navigation bar.
FILTER ALL BY DATE RANGE
- From the navigation bar, selectOrders.
- SelectDownload Report to view all orders from the last 30 Days. (Default is 30 Days)
- If you want to filter by order status, select filter from dropdown menu underFilter by Order Status.
- Click onDownload Report.
- If you want to filter by date range, input date range onFrom andTo navigation bar.
- Click onDownload Report.