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Frequently Asked Questions From Suppliers About TopDawg's Dropshipping Platform

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To become a supplier with TopDawg, you need to:

  • Dropship single items or small case packs.
  • Ship from the USA.
  • Offer wholesale prices 40%-50% below MSRP.
  • Use prepaid shipping labels provided by TopDawg.
  • Ship all orders within 24-48 hours.
  • Receive payments via ACH deposit within 10 days of delivery.

Becoming a supplier with TopDawg allows you to connect your products to thousands of independent dropshipping retailers, helping you grow your brand and increase your sales. TopDawg provides access to millions of potential customers through these retailers, empowering you to expand your reach.

TopDawg offers supplier accounts at no cost, with no listing fees or upfront charges. We only apply a small referral fee once your sales exceed $10,000 in a rolling calendar year—ensuring that you can scale your business without incurring additional fees until you reach significant sales volume. You'll also benefit from prepaid shipping labels, streamlined order processing, and the ability to promote your products through Brand Advertising Campaigns. This partnership can help you maximize your revenue while scaling efficiently in the global market.

There are no fees to join or maintain your supplier account on TopDawg. Setting up an account is completely free, allowing you to showcase and sell your products to thousands of retailers without any upfront costs or hidden charges. This means you can focus on growing your business and increasing your sales with no financial risk involved.
TopDawg does not charge any upfront commissions or listing fees. You receive the full wholesale price for each item you list. We only apply a small referral fee once your total sales exceed $10,000 in a rolling calendar year. This means you can grow your business on our platform with no fees until you reach a significant sales volume, allowing you to maximize profitability while expanding your reach.
Yes, TopDawg is a dropshipping platform. You list your products, retailers sell them, and TopDawg sends you the orders with prepaid shipping labels for direct shipping to the customer.
Absolutely! Suppliers are highly encouraged to list both single units and case packs on TopDawg. Offering both options helps you cater to a wider range of dropshippers and increases your chances of boosting sales by appealing to those looking for flexibility in purchasing quantities.
TopDawg covers all shipping costs and provides prepaid shipping labels.
In most cases, you are shipping directly to the customer. Simply apply the prepaid shipping label and give the package to the shipping carrier (FedEx, UPS, or USPS).
Yes, if you have regular pickups with FedEx, UPS, or USPS, you can select your preferred shipping carrier. TopDawg will accommodate your choice, making the shipping process more convenient for your business.
No, all suppliers are required to use the prepaid shipping labels provided by TopDawg. However, for API-integrated suppliers, there is the option to ship through TopDawg’s FedEx account, providing a streamlined and efficient shipping process.
TopDawg partners with USPS, FedEx and UPS to handle shipments. For each order, TopDawg selects the most cost-effective carrier to optimize shipping costs. However, if you have a preferred carrier, you can request it to be used for your shipments.
TopDawg orders should be shipped in plain boxes or envelopes that include only the TopDawg packing slip and the merchandise. To maintain consistency, we recommend avoiding additional marketing materials or branding within the package.
To process orders, simply log into your TopDawg account and select " View Orders" to see and accept new orders. From there, you can print the prepaid shipping label and the packing slip for each order. If you're using the API integration, our system will handle the orders automatically, streamlining the process for you.
Suppliers are expected to accept or decline orders within 24 hours. Once an order is accepted, it should be shipped within 48-72 hours to ensure timely delivery and maintain a smooth experience for customers and retailers.
You’ll receive an email notification for each new order, with daily reminders until the order is processed.
Yes, you can set minimum order quantities for each product. However, since most TopDawg retailers do not hold inventory, it's recommended to list products in single units to improve sales.
As a supplier, you have the option to ship domestically only or to both domestic and international destinations. TopDawg simplifies the process by providing prepaid shipping labels and automatically handling all commercial invoices and customs documentation, making international shipping as straightforward as domestic shipping.

If a third-party company, such as a fulfillment center or printing service, manages the shipment of your products, you can easily give them access to handle the shipping process. You can add someone from the third-party company as a user on your TopDawg account. This will allow them to access your orders and download the necessary prepaid shipping labels for each shipment.

Once they have access, the third-party company can print the shipping labels and apply them to the packages before shipping them out to your customers. This ensures your orders are shipped efficiently using the correct labels.

Accurate shipping dimensions and weights are essential for calculating real-time shipping rates for retailers and their customers. Without this information, the shipping cost may be underestimated, resulting in overage charges from the carrier. It also helps ensure orders are processed smoothly and delivered on time.

If a carrier charges an overage fee due to inaccurate or missing shipping information, TopDawg will cover the cost initially to avoid delays—but the amount will be deducted from your future payouts. Repeated inaccuracies may result in product removals or temporary account suspension.

You should measure each product with its packaging and submit the dimensions in inches (length x width x height) and the weight in pounds (lbs). Be sure to double-check your measurements and keep your listings updated if packaging changes.

Absolutely. We encourage you to update your shipping dimension details as soon as any changes are made to your product packaging. You can do this by editing your product spreadsheet and sending to support@topdawg.com.

You’ll be paid via ACH deposit within 10 days after the order is delivered. You’ll also receive an email with the total payment amount and a breakdown of each invoice.
For any payment-related questions, contact Accounting@TopDawg.com.
Yes, TopDawg enforces your Minimum Advertised Price (MAP) policy. Retailers who violate this policy can be suspended or removed from our dropshipping platform.

You can update your inventory through several convenient methods:

  • Use the “Manage Inventory” Page in your TopDawg account to adjust stock levels for each product manually.
  • Download your current inventory by navigating to the "Manage Inventory" page, selecting "Inventory Download" editing the file, and uploading the updated spreadsheet using the "Upload Stock Level" button.
  • For automatic updates, you can integrate and use our API tools to keep your inventory in sync effortlessly.
Yes, you can update product details, pricing, and stock levels directly through your TopDawg account or by reaching out to support@topdawg.com . For quicker responses and faster processing, we recommend contacting us at support@topdawg.com for any assistance with your product updates.
TopDawg does not hold backorders. If a product is out of stock, the order will be canceled and credited back to the customer’s account.
To upload your products, you'll fill out a product spreadsheet template or export a CSV from another platform, such as Shopify or Faire. Once your data is ready, simply select Upload Product Data from your Supplier Dashboard. After uploading, our catalog team will review your products and typically publish them on our dropshipping catalog within 2 to 5 days, depending on the quantity of products submitted.
TopDawg offers a Brand Advertising Campaign that allows you to feature your products at the top of our dropshipping catalog, significantly increasing your visibility to thousands of retailers. For more information or to get started, contact us at support@topdawg.com or call 1-954-251-3176 during our work hours:
Monday - Friday, 9 AM - 5 PM (EST).
Keep your stock levels updated, process orders quickly, and use a Brand Advertising Campaign for higher visibility.
Yes, you can lower your wholesale pricing to offer additional discounts to retailers, which improves their profit margins and increases your sales.
You can manage product variants (e.g., size or color) through your product spreadsheet before submitting it to TopDawg.
Product liability and compliance are the responsibility of the supplier. TopDawg is a dropshipping platform connecting suppliers and retailers, and it does not assume liability for the products.
Yes, if you've mistakenly set up a retailer account instead of a supplier account, just contact support@topdawg.com , and we’ll assist you in converting your account quickly and easily.
Yes, you can add users to your supplier account with specific permissions, such as order management, inventory updates, or access to sales reports, allowing for streamlined team management and efficient operations.
Yes, you can set restrictions on which marketplaces retailers are allowed to sell your products. You can do this by using the “channel_restrictions” field in our spreadsheet template, or by contacting us at support@topdawg.com or 1-954-251-3176.
Yes, you can view your sales history and performance reports through your TopDawg account to track top-selling products.
As a supplier, you can set your own return policy, but we recommend a 15-30 day window for returns. You also have the option to add a restocking fee of 10%-15% to cover associated costs. This flexibility allows you to customize the return process to suit your business needs.
TopDawg provides API tools designed to simplify your operations, offering solutions for inventory management, order processing, and carrier tracking updates. These automated tools help streamline your business processes and keep everything running smoothly.
TopDawg’s API tools are available to automate key tasks such as inventory updates, order processing, and shipping management. By integrating these tools, you can streamline your workflow and ensure efficient and accurate handling of your orders and inventory.
TopDawg partners with over 35,000 retailers who sell across a variety of platforms, including online stores such as Shopify, WooCommerce, and BigCommerce, as well as major marketplaces like Amazon, eBay, and Walmart. Additionally, many of our retailers operate brick-and-mortar stores, offering a wide range of selling opportunities for your products.
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