Frequently Asked Questions
From Suppliers
Suppliers can set up their own return policy for products they list on TopDawg’s platform. Most suppliers will use their current business return policy on TopDawg’s platform, and we highly recommend the standard 15-to-30-day return window for your products. This gives the retailers confidence that you are selling top quality products, as well as providing an option to return the products if customers are unsatisfied.
If you are concerned about the costs of accepting returns, we suggest setting a restocking fee of 10% to 15% to offset any costs associated with returns.
For all returns, the retailer or their customer will be responsible for returning the products to your warehouse once the return has been approved by TopDawg. Tracking of all returns is required to verify safe delivery to your warehouse. Once the return has been inspected and approved by your warehouse, we can issue credit to our retailers and deduct the item returned from your future payables.
We provide suppliers with a product spreadsheet template to enter all product data and pricing details. We also accept product data export files in CSV format from other platforms you work with. Simply export your product data and pricing from those platforms, including all variants and UPC codes if available, then email the attachment to TopDawg.
For suppliers on the Shopify platform, you can export product data and photos to the TopDawg platform by using the TopDawg App for Suppliers located in the Shopify app store. This will also allow you to automatically sync product data, pricing, and stock levels with your Shopify account.
There are multiple ways to update your stock levels with TopDawg. You can manually update individual products or update them in bulk at any time by logging into your TopDawg account and selecting "Manage Inventory." Alternatively, you can establish complete automation of the inventory updating process by connecting with TopDawg through an API connection.
For suppliers on the Shopify platform, TopDawg’s Shopify app for suppliers can be found in the Shopify app store and is designed specifically for uploading products to the TopDawg platform. The App will also sync pricing and stock levels automatically so that the TopDawg catalog is always displaying the most current product data.
New orders will be displayed in the orders section of your TopDawg supplier account. Log in to your TopDawg account, view the order, confirm with your warehouse that the items ordered are available to be shipped immediately, and then accept the order. Once accepted, you can print the prepaid shipping label and packing slips directly from your TopDawg account. No additional shipping software is required.
If you are integrated with TopDawg via API, new orders can be pulled into your system as soon as they are available and then processed in the same manner as above.
TopDawg's payment system is automated and issues payments for completed orders within 10 days of being delivered to the end customer. Payments will be made via EFT direct deposit to the bank account on file in your TopDawg ACH deposits profile. Your preferred bank account can be added, updated, or changed at any time through your TopDawg account.
In addition, for each payment TopDawg makes to your company you will receive a remittance email detailing the total amount submitted, including an itemized breakdown of the orders/invoices you are being paid for.
Yes, you can edit your product details, pricing and stock levels at any time directly through your TopDawg account or by submitting an updated spreadsheet to support@topdawg.com .
This process can be automated by using TopDawg’s APIs to sync all product data.
Yes, TopDawg is still an excellent fit for suppliers with marketplace restrictions. We offer suppliers the ability to set up customized marketplace restrictions for any marketplace they do not want their products sold in.
This means that TopDawg retailers could sell your products on their own websites or in marketplaces you allow, but not in restricted marketplaces.
Additionally, TopDawg reserves the right to suspend or terminate any retailer who violates our terms of use by selling products in restricted marketplaces.
• Maintain Accurate Stock Levels: Orders canceled due to being “out of stock” while showing available stock in our catalog is costly for the retailer and can damage their reputation. Not only will the retailer likely pull your products from their store, but your TopDawg supplier score card will reflect a poor fill rate and deter retailers from carrying your brand.
• Processing Orders Quickly: New orders that remain unprocessed by suppliers for days will result in the order being canceled by the retailer and your products being removed from their stores. Continuous delays with shipping new orders may also result in the suspension of your account on the TopDawg platform, so be sure to process orders as quickly as possible.
• Provide Deep Wholesale Discounts: The better the profit margin you can provide to TopDawg retailers the more incentive they will have to market and sell your products. TopDawg retailers often decide what to sell solely based on the available profit margin. So, the deeper your wholesale discount is, the more interest your products will have from our retailers.
If you are looking for an extra edge to make your products more prominent on our platform, we recommend securing a product placement ad which is available for the top sixty spots of the TopDawg product catalog. This will put your products front and center on the catalog landing page where thousands of TopDawg retailers search for new products to sell. You will also receive top position listings throughout our catalog, and on all category/section searches related to your products.
In addition, you will have your brand/company name "hot-linked" to all the products associated with your brand, allowing our retailers to quickly browse your products listed in the TopDawg product catalog.
Contact us to request a rate card for the remaining top sixty product catalog positions available, and we will begin to accelerate your sales on TopDawg today!