SEE THE INDEX BELOW TO GET ANSWERS TO OUR MOST FREQUENTLY ASKED QUESTIONS
- Most Popular
- Welcome to TopDawg
- Drop Shipping
- Account Settings
- Products and Catalogs
- Order Fulfillment
- Other FAQ’s
How does the 30-day free trial work?
TopDawg does not charge a service fee for the first 30 days and you can cancel at any time during the 30-day trial period with no cancelation fee. This way customers can test our services risk free. Please note: Product purchases, as well as taxes and shipping costs, are not included in the 30-day free trial and must be paid for at the time of purchase. Start a 30-day free trial.
Are product purchases included in the free trial?
NO, the 30-day free trial is for the service fee only. Product purchases, as well as taxes and shipping costs, are not included in the 30-day free trial and must be paid for at the time of purchase. Start a 30-day free trial.
Where can I download all your product information and images from?
All product data for our catalog can be downloaded in excel or CSV format from the download data feed link on the products page.
Does your drop ship program work with other ecommerce platforms like Shopify, Big Commerce, eBay and Amazon?
Yes! Our drop shipping services will work with all ecommerce platforms. TopDawg will provide the raw product data, images and shipping formulas and you can begin selling on any ecommerce platform you prefer.
My company is based outside the USA, can I still work with TopDawg?
Yes! We work with fulfillment and drop ship clients from all around the world. However, we can only ship orders within the continental USA.
What methods of payment do you accept?
We accept all major credit or debit cards. Including; Visa, Master Card, American Express, JCB, Discover and Diners Club.
Are there any upfront fees?
There are no down payments, no upfront costs, nor large financial investments. TopDawg does have a monthly service fee of $10, but the fee is waived when your account purchases total $25 or more in any given month.
Do you require a minimum order amount per month?
NO. There is a $10 per month service fee, but this fee is waived if your account purchases total $25 or more in products in any given month.
Do you have a recurring fee for your services?
YES. All accounts require a monthly service fee of $10 to remain active, but for every month that your account purchases total $25 or more in products the service fee will be waived for that month.
How does the service fee waiver work?
The service fee will be waived in each month that your account purchases total $25 or more in products (total purchase amount does not include taxes or shipping fees).
How difficult is it to cancel my service and close my account?
With TopDawg you are not caught in a long-term contract and you can cancel at any time because services are provided on a monthly basis. If you wish to cancel, simply log in to your account and click on the Your Account button in the top right corner of the navigation bar. Then click on Your Settings and the Cancel Account tab will be at the bottom of your settings selections in the left gutter. Click on Cancel Account and follow the simple instructions. It’s that easy.
You will not be charged a service fee for the first 30 days, so if you are within the 30-day trial period there is no charge at the time of cancellation. If you wish to cancel after the 30-day trial is over, and you have met the minimum product purchase requirement of $25 for the current month, there will be no charge at the time of cancellation. If you have not met the minimum product purchase requirement, you will be charged a prorated service fee. For example, if your service fee is charged on the 1st and you cancel on the 15th of the month, your prorated charge will be $5.
How do I add select products to my online pet store?
Once your account has been setup, you will gain full access to our product line. This is where you can easily select the products that you want to sell through your store. Through TopDawg, you can offer your customers a variety of pet supplies that includes products for dogs, cats, fish, birds, reptiles and small animals.
Where can I see your current product line?
Simply search through our online catalog to see the updated selection of products.
Welcome to TopDawg
Where can I log in to my drop ship account?
Visit topdawg.com and click LOG IN the top right corner. Your email address and password you created when setting up your account will allow you to login.
How can I create or customize my account profile?
Customize your profile by logging into your account and selecting the Settings section. Here, you can change contact information and billing information for your account.
What are the advantages of partnering with TopDawg?
TopDawg provides you with access to over 10,000 pet supplies without having to keep inventory. We provide daily inventory updates so you can be sure the items you’re selling are in stock and ready to be shipped. We drop ship all orders directly to you or your customers and all orders ship within 2 business days. TopDawg is your #1 solution for drop shipping in the pet supply industry.
How long does it take for orders to be fulfilled?
All orders are packed and shipped within 2 business days.
Do you provide tracking for my drop ship orders? How will I receive tracking?
Yes, all drop ship and fulfillment orders are shipped with tracking numbers. Tracking is updated to your account Daily with carrier and tracking details. You will also receive a daily tracking email containing all the tracking numbers for your orders that have been shipped on that date.
How much tax am I supposed to collect from my customers?
We only charge sales tax for orders that are shipping to customers in the state of Florida. In order to prevent taxes from being charged on Florida shipments you must submit a valid resale certificate to TopDawg.
Is Blind Drop Shipping or Custom Labeling available?
Yes! Blind Drop Shipping is provided with every drop ship order. All orders ship from an Internet Shipper and your customers will be unaware that TopDawg is your supplier and fulfillment partner. Custom labeling is unavailable at this time.
Do you drop ship everywhere?
Orders can be drop shipped throughout the Continental U.S.
How long do orders take to ship?
All drop ship orders are shipped within 2 business days. Larger fulfillment orders (multi-pallet) may take longer, depending on the order size and final delivery destination.
How do I track my order?
Tracking is provided for every order that leaves our warehouse. You will receive tracking information via email for both small parcel orders being drop shipped, as well as larger LTL orders that are being shipped by freight carriers.
How can I update the Settings of my account?
Account settings can be updated by logging into your account and selecting the Settings section. Here, you can change contact information and billing information for your account.
Do you have pricing parameters?
All pricing details can be found by downloading our product data feed. Your cost and the suggested retail price for each item is listed within the product feed. Retail prices are suggested, allowing you the owner to decide your selling price to your customers.
Where/How can I add or modify my payment information?
Login to your account, click the Settings section, and select the Credit Card tab. This section allows you to add/update your credit card on file.
Products and Catalogs
How/Where can I download your product catalog?
All product data for our catalog can be downloaded in excel or CSV format from the download data feed link on the products page. Login to your account and click on the Products menu, then select the Data feeds tab. From here, you can download our full product catalog in excel format.
How/Where can I download your product images?
Login to your account and click on the Products menu, then select the Data feeds tab. From here, you can download our full product catalog of images.
Are API tools available for Drop Shipping and how can I set that up?
Yes, API solutions are available for all drop ship and fulfillment accounts. Login to your account, click the Settings section, then the API tab to create an API token. You can also click on the Orders Tab to view sample API documentation for placing orders and receiving tracking.
How often is the product catalog updated?
The TopDawg catalog is updated daily to reflect current quantities and new product additions. You can be confident that the online catalog is accurate and the pet products are in stock, ready to ship.
What is the return policy?
TopDawg offers a 30-day money back guarantee. All new and unused resalable items can be returned within 30 days after the item is delivered to the customer. You must first request a return merchandise authorization number (RMA#) from TopDawg before returning any merchandise. Please send your request to firstname.lastname@example.org. Once you have an RMA#, you can return the merchandise and receive a credit for the cost of the item only. (Shipping is not included) Upon receipt of the returned merchandise a credit will be applied to your TopDawg account and can be used for any future purchases.
Who do my customers call if their order is missing?
If the package is missing or your customer has another problem with their order, your customer should contact you with the issue. Then, you can send the details of the issue to TopDawg at email@example.com and we will troubleshoot the problem with you.
How can I place orders to be drop shipped with TopDawg?
All orders must be submitted through your drop ship account. Orders can be placed manually by searching for the products, adding it to your cart, and checking out by entering your customers ship to address and your billing details. Orders can be submitted in bulk by using the Bulk Update Order tool located on the Orders page of your account. Or, you can use our API tools to automate all aspects of the order placing and tracking receiving process.
What is the difference between Drop Shipping and Fulfillment?
Typically, drop shipping is when you are requesting TopDawg ship an item directly to your customer, whereas Fulfillment is intended for retailers who have a warehouse or retail location and prefer TopDawg ship orders to their warehouse or retail outlet.
Who can I contact for support relating to my orders?
Email us anytime at firstname.lastname@example.org or call 954-251-3176.
How will I receive payments from my customers?
If you have an ecommerce website, you would likely accept payments from your customers directly through your website by using one of the many credit card payment processors available today. Payments will typically be deposited into your bank account a few days after the initial transaction.
How can I view reports regarding sales totals and my client lists?
You can review reports at anytime by logging into your account and clicking the Reports Tab in the top menu.