Topdawg Talk: Get the Facts
Visit the comments below to get immediate answers to some of your important questions.
Are there any upfront fees?
NO! Sign up for FREE! There are no down payments, no upfront costs, no large financial investments. What do you have to lose?
Once my application is approved, do I have to sign a long-term contract?
We want you to be happy with the relationship. You won’t be caught in a long-term contract because services are provided on monthly terms. If you wish to cancel, simply submit a 30-day notice of cancellation. Any previously scheduled payments that occur within 30-days of your cancellation request will be the last and final charge. There are no cancellation fees.
What kind of background check will you run on my business?
We do not run background checks. However, we will verify the validity of your business and EIN/Tax ID number.
How do I add select products to my online pet store?
Once your account has been setup, you will gain full access to our product line. This is where you can easily select the products that you want to sell through your store. Through TopDawg, you can offer your customers a variety of pet supplies that includes products for dogs, cats, fish, birds, reptiles and small animals.
Where can I see your current product line?
Simply search through our online catalog to see the updated selection of products.
How do I get paid?
Getting your money is quick and easy! When your customers buy products from your store, the order detail and payment is processed. Your revenue will be transferred directly into your checking account and TopDawg will receive the balance to complete the order process, including drop shipping directly to your customers.
Is Blind Drop Shipping or Custom Labeling available?
Yes! Every order that we ship to your customers will include your companies name and/or brand URL on the packing slip. Your customers will think you shipped the order directly and have no idea that TopDawg is your direct shipping partner.
Do you drop ship everywhere?
Orders can be drop shipped throughout the Continental U.S.
How long do orders take to ship?
All drop ship orders are shipped within 48 hours. Larger fulfillment orders (multi-pallet) may take longer, depending on the order size and final delivery destination.
How do I track my order?
Tracking is provided for every order that leaves our warehouse. You will receive tracking information via email for both small parcel orders being drop shipped, as well as larger LTL orders that are being shipped by freight carriers.
How often is the product catalog updated?
The TopDawg catalog is updated daily to reflect current quantities and new product additions. You can be confident that the online catalog is accurate and the pet products are in stock, ready to ship.
What is the return policy?
TopDawg offers quality products from trusted manufacturers. There is a 30-day, money-back-guarantee on all items.
Who do my customers call if their order is missing?
If there are any questions regarding our products and services, please contact our support team. If your package is lost, we will recover or replace it. With your order number, we can track the package and if necessary, have the order redelivered or shipped again.