FAQ

SEE THE INDEX BELOW TO GET ANSWERS TO OUR MOST FREQUENTLY ASKED QUESTIONS

  • Welcome to TopDawg

  • Where can I log in to my drop ship account?

    Visit topdawg.com and click LOG IN the top right corner. Your email address and password you created when setting up your account will allow you to login.

  • How can I create or customize my account profile?

    Customize your profile by logging into your account and selecting the Settings section. Here, you can change contact information and billing information for your account.

  • What are the advantages of partnering with TopDawg?

    TopDawg provides you with access to over 10,000 pet supplies without having to keep inventory. We provide daily inventory updates so you can be sure the items you’re selling are in stock and ready to be shipped. We drop ship all orders directly to you or your customers and all orders ship within 2 business days. TopDawg is your #1 solution for drop shipping in the pet supply industry.

  • Products and Catalogs

  • Where can I sell your products?

    Certain products have shipping or re-sale restrictions. These products will be identified in your data feed and on the individual product pages. Unless otherwise noted, you can sell the products available in our catalog anywhere you like.

  • Do you have pricing parameters?

    All pricing details can be found by downloading our product data feed. Your cost and the suggested retail price for each item is listed within the product feed. Most prices are suggested, allowing you to decide your selling price to your customers. Be aware that some products may have a Minimum Advertised Price (MAP) required by the Manufacturer. You can increase this price if you like but may not sell them below the MAP price.

  • How/Where can I download your product catalog?

    All product data for our catalog can be downloaded in excel or CSV format from the download data feed link on the products page. Login to your account and click on the Products menu, then select the Data feeds tab. From here, you can download our full product catalog in excel format.

  • How/Where can I download your product images?

    Login to your account and click on the Products menu, then select the Data feeds tab. From here, you can download our full product catalog of images.

  • Are API tools available for Drop Shipping and how can I set that up?

    Yes, API solutions are available for all drop ship and fulfillment accounts. Login to your account, click the Settings section, then the API tab to create an API token. You can also click on the Orders Tab to view sample API documentation for placing orders and receiving tracking.

  • How often is the product catalog updated?

    The TopDawg catalog is updated daily to reflect current quantities and new product additions. You can be confident that the online catalog is accurate and the pet products are in stock, ready to ship.

  • What is the return policy?

    TopDawg offers a 30-day money back guarantee. All new and unused resalable items can be returned within 30 days after the item is delivered to the customer. You must first request a return merchandise authorization number (RMA#) from TopDawg before returning any merchandise. Please send your request to support@topdawg.com. Once you have an RMA#, you can return the merchandise and receive a credit for the cost of the item only. (Shipping is not included) Upon receipt of the returned merchandise a credit will be applied to your TopDawg account and can be used for any future purchases.

  • Who do my customers call if their order is missing?

    If the package is missing or your customer has another problem with their order, your customer should contact you with the issue. Then, you can send the details of the issue to TopDawg at support@topdawg.com and we will troubleshoot the problem with you.

  • Order Fulfillment

  • How can I place orders to be drop shipped with TopDawg?

    All orders must be submitted through your drop ship account. Orders can be placed manually by searching for the products, adding it to your cart, and checking out by entering your customers ship to address and your billing details. Orders can be submitted in bulk by using the Bulk Update Order tool located on the Orders page of your account. Or, you can use our API tools to automate all aspects of the order placing and tracking receiving process.

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