Topdawg Talk: Get the Facts

Visit the comments below to get immediate answers to some of your important questions.

  • Shipping

  • Is Blind Drop Shipping or Custom Labeling available?

    Yes! Every order that we ship to your customers will include your companies name and/or brand URL on the packing slip. Your customers will think you shipped the order directly and have no idea that TopDawg is your direct shipping partner.

  • Do you drop ship everywhere?

    Orders can be drop shipped throughout the Continental U.S.

  • How long do orders take to ship?

    All drop ship orders are shipped within 48 hours. Larger fulfillment orders (multi-pallet) may take longer, depending on the order size and final delivery destination.

  • How do I track my order?

    Tracking is provided for every order that leaves our warehouse. You will receive tracking information via email for both small parcel orders being drop shipped, as well as larger LTL orders that are being shipped by freight carriers.

  • Products

  • How often is the product catalog updated?

    The TopDawg catalog is updated daily to reflect current quantities and new product additions. You can be confident that the online catalog is accurate and the pet products are in stock, ready to ship.

  • What is the return policy?

    TopDawg offers quality products from trusted manufacturers. There is a 30-day, money-back-guarantee on all items.

  • Who do my customers call if their order is missing?

    If there are any questions regarding our products and services, please contact our support team. If your package is lost, we will recover or replace it. With your order number, we can track the package and if necessary, have the order redelivered or shipped again.

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