HOME > FAQ

TOPDAWG'S FREQUENTLY ASKED QUESTIONS

Resellers

  •  How does the 30-day free trial work?
    TopDawg does not charge a service fee for the first 30 days and you can cancel at any time during the 30-day trial period with no cancelation fee. This way customers can test our services risk free. Please note: Product purchases, as well as taxes and shipping costs, are not included in the 30-day free trial and must be paid for at the time of purchase. Start a 30-day free trial.
  •  Are product purchases included in the free trial?
    NO, the 30-day free trial is for the service fee only. Product purchases, as well as taxes and shipping costs, are not included in the 30-day free trial and must be paid for at the time of purchase. Start a 30-day free trial.
  •  Where can I download all your product information and images from?
    All product data for our catalog can be downloaded in excel or CSV format from the download data feed link on the products page.
  •  Does your drop ship program work with other ecommerce platforms like Shopify, Big Commerce, eBay and Amazon?
    Yes! Our drop shipping services will work with all ecommerce platforms. TopDawg will provide the raw product data, images and shipping formulas and you can begin selling on any ecommerce platform you prefer.
  •  My company is based outside the USA, can I still work with TopDawg?
    Yes! We work with fulfillment and drop ship clients from all around the world. However, we can only ship orders within the continental USA.
  •  What methods of payment do you accept?
    We accept all major credit or debit cards. Including; Visa, Master Card, American Express, JCB, Discover and Diners Club.
  •  Are there any upfront fees?
    There are no down payments, no upfront costs, nor large financial investments. TopDawg does have a monthly service fee of just $10.
  •  Do you require a minimum order amount per month?
    NO.There are no minimum order requirements. The $10 per month service fee relieves the need to place minimum orders.
  •  Do you have a recurring fee for your services?
    YES. All accounts require a monthly service fee of $10 to remain active.
  •  How difficult is it to cancel my service and close my account?
    With TopDawg you are not caught in a long-term contract and you can cancel at any time because services are provided on a monthly basis. If you wish to cancel, simply log in to your account and click on the Your Account button in the top right corner of the navigation bar. Then click on Your Settings and the Cancel Account tab will be at the bottom of your settings selections in the left gutter. Click on Cancel Account and follow the simple instructions. It’s that easy.
  •  How do I add select products to my online pet store?
    Once your account has been setup, you will gain full access to our product line. This is where you can easily select the products that you want to sell through your store. Through TopDawg, you can offer your customers a variety of pet supplies that includes products for dogs, cats, fish, birds, reptiles and small animals.
  •  Where can I see your current product line?
    Simply search through our online catalog to see the updated selection of products.
  •  Where can I log in to my drop ship account?
    Visit topdawg.com and click LOG IN the top right corner. Your email address and password you created when setting up your account will allow you to login.
  •  How can I create or customize my account profile?
    Customize your profile by logging into your account and selecting the Settings section. Here, you can change contact information and billing information for your account.
  •  What are the advantages of partnering with TopDawg?
    TopDawg provides you with access to over 10,000 pet supplies without having to keep inventory. We provide daily inventory updates so you can be sure the items you’re selling are in stock and ready to be shipped. We drop ship all orders directly to you or your customers and all orders ship within 2 business days. TopDawg is your #1 solution for drop shipping in the pet supply industry.
  •  How long does it take for orders to be fulfilled?
    All orders are packed and shipped within 2 business days.
  •  Do you provide tracking for my drop ship orders? How will I receive tracking?
    Yes, all drop ship and fulfillment orders are shipped with tracking numbers. Tracking is updated to your account Daily with carrier and tracking details. You will also receive a daily tracking email containing all the tracking numbers for your orders that have been shipped on that date.
  •  How much tax am I supposed to collect from my customers?
    We only charge sales tax for orders that are shipping to customers in the state of Florida. In order to prevent taxes from being charged on Florida shipments you must submit a valid resale certificate to TopDawg.
  •  Is Blind Drop Shipping or Custom Labeling available?
    Yes! Blind Drop Shipping is provided with every drop ship order. All orders ship from an Internet Shipper and your customers will be unaware that TopDawg is your supplier and fulfillment partner. Custom labeling is unavailable at this time.
  •  Do you drop ship everywhere?
    Orders can be drop shipped throughout the Continental U.S.
  •  How long do orders take to ship?
    All drop ship orders are shipped within 2 business days. Larger fulfillment orders (multi-pallet) may take longer, depending on the order size and final delivery destination.
  •  How do I track my order?
    Tracking is provided for every order that leaves our warehouse. You will receive tracking information via email for both small parcel orders being drop shipped, as well as larger LTL orders that are being shipped by freight carriers.
  •  How can I update the Settings of my account?
    Account settings can be updated by logging into your account and selecting the Settings section. Here, you can change contact information and billing information for your account.
  •  Where/How can I add or modify my payment information?
    Login to your account, click the Settings section, and select the Credit Card tab. This section allows you to add/update your credit card on file.
  •  Where can I sell your products?
    Certain products have shipping or re-sale restrictions. These products will be identified in your data feed and on the individual product pages. Unless otherwise noted, you can sell the products available in our catalog anywhere you like.
  •  Do you have pricing parameters?
    All pricing details can be found by downloading our product data feed. Your cost and the suggested retail price for each item is listed within the product feed. Most prices are suggested, allowing you to decide your selling price to your customers. Be aware that some products may have a Minimum Advertised Price (MAP) required by the Manufacturer. You can increase this price if you like but may not sell them below the MAP price.
  •  How/Where can I download your product catalog?
    All product data for our catalog can be downloaded in excel or CSV format from the download data feed link on the products page. Login to your account and click on the Products menu, then select the Data feeds tab. From here, you can download our full product catalog in excel format.
  •  How/Where can I download your product images?
    Login to your account and click on the Products menu, then select the Data feeds tab. From here, you can download our full product catalog of images.
  •  Are API tools available for Drop Shipping and how can I set that up?
    Yes, API solutions are available for all drop ship and fulfillment accounts. Login to your account, click the Settings section, then the API tab to create an API token. You can also click on the Orders Tab to view sample API documentation for placing orders and receiving tracking.
  •  How often is the product catalog updated?
    The TopDawg catalog is updated daily to reflect current quantities and new product additions. You can be confident that the online catalog is accurate and the pet products are in stock, ready to ship.
  •  What is the return policy?
    TopDawg offers a 30-day money back guarantee. All new and unused resalable items can be returned within 30 days after the item is delivered to the customer. You must first request a return merchandise authorization number (RMA#) from TopDawg before returning any merchandise. Please send your request to support@topdawg.com. Once you have an RMA#, you can return the merchandise and receive a credit for the cost of the item only. (Shipping is not included) Upon receipt of the returned merchandise a credit will be applied to your TopDawg account and can be used for any future purchases.
  •  Who do my customers call if their order is missing?
    If the package is missing or your customer has another problem with their order, your customer should contact you with the issue. Then, you can send the details of the issue to TopDawg at support@topdawg.com and we will troubleshoot the problem with you.
  •  How can I place orders to be drop shipped with TopDawg?
    All orders must be submitted through your drop ship account. Orders can be placed manually by searching for the products, adding it to your cart, and checking out by entering your customers ship to address and your billing details. Orders can be submitted in bulk by using the Bulk Update Order tool located on the Orders page of your account. Or, you can use our API tools to automate all aspects of the order placing and tracking receiving process.
  •  What is the difference between Drop Shipping and Fulfillment?
    Typically, drop shipping is when you are requesting TopDawg ship an item directly to your customer, whereas Fulfillment is intended for retailers who have a warehouse or retail location and prefer TopDawg ship orders to their warehouse or retail outlet.
  •  Who can I contact for support relating to my orders?
    Email us anytime at support@topdawg.com or call 954-251-3176.
  •  How will I receive payments from my customers?
    If you have an ecommerce website, you would likely accept payments from your customers directly through your website by using one of the many credit card payment processors available today. Payments will typically be deposited into your bank account a few days after the initial transaction.
  •  How can I view reports regarding sales totals and my client lists?
    You can review reports at anytime by logging into your account and clicking the Reports Tab in the top menu.

Manufacturers

  •  What type of products are you looking for?
    TopDawg is looking to build our selection of products within the Home & Garden, Farm & Ranch, and Pet Supplies departments. Specifically, we are looking for a diverse assortment of products within each department that can be shipped via small parcel with UPS, USPS and FedEx.
  •  How is TopDawg selling our products?
    TopDawg is a true distributor, only selling to other retailers who then sell directly to the end customer. We do not sell retail ourselves and we do not sell on 3rd party websites like Amazon, eBay, etc… TopDawg is the ecommerce version of your traditional distribution channels.
  •  For A/R purposes, is our company doing business with all TopDawg’s retailer? Or only with TopDawg?
    You will be working directly with TopDawg. All invoices for orders shipped are billed to TopDawg which will simplify the A/R and accounting processes.
  •  Will I have to Drop Ship orders?
    Yes. TopDawg will provide you with a prepaid shipping label for each order. TopDawg offers its retailers a lowest cost shipping tool that will calculate the shipping cost and determine the carrier (in real time) at the point of checkout on our retailer’s websites. Because of this, all orders must be shipped using the prepaid shipping label that TopDawg provides.
  •  How will we process orders?
    TopDawg will provide you with an online web portal to track and manage your orders. When a new order is received, you will be notified via email and an order update within your supplier account. Simply login to your account, print the packing slip and prepaid shipping label, then pack and ship the order.
  •  How will we get paid?
    TopDawg prefers to setup Net30 terms with all our suppliers. All invoices will be paid within 30 days of the order being invoiced. We are happy to complete a credit app or provide trade references upon request.
  •  How is inventory and wholesale cost price updated?
    Once your product sheet has been provided to TopDawg and loaded into your supplier account, we will provide you with a verified product sheet that will need to be saved in a Google Drive or FTP folder. This will allow you to make updates to your available inventory or product information and details anytime you need. Updates to your product sheet are automatically retrieved each hour by our system.
  •  Shipping individual units versus case packs?
    We understand that some suppliers prefer to sell case sets only. However, most end customers are looking to purchase individual units or eaches. TopDawg offers you the ability to sell both (individual units and small case pack sets). Most customers are ok with purchasing a 2-pack, 3-pack, or 6-pack of a particular item, but we do not recommend listing items that must be sold in larger case pack quantities.
  •  Will I have the ability to restrict my products from being sold on Amazon and/or other 3rd party market places?
    Yes. TopDawg works closely with our suppliers to ensure their brands are protected. We have Terms of Service policies in place with our retailers outlining sales channel restrictions. If a retailer is found to be in violation of retail channel restrictions, they face account suspension or termination.
  •  Do you help enforce MAP pricing?
    Yes. TopDawg works closely with our suppliers to ensure their brands are protected. We have Terms of Service policies in place with our retailers outlining manufacturer MAP pricing requirements. If TopDawg determines that a retailer is in violation of MAP Policy, TopDawg may suspend the retailer account. Repeated violations may result in the permanent termination of a retailer’s TopDawg account.
  •  Are we required to accept product returns?
    Each supplier can setup their own return policies. Our recommendation is to offer 30-day return window on new and unused products only. This will help customers feel more comfortable purchasing your products and lead to increased sales. If the cost associated with processing returns is an issue, we recommend a 15-day return window with a 15% restocking fee. This will help limit the number of returns and cover any costs associated with restocking the inventory.
  •  How does TD add value to my business?
    TopDawg will help you sell more products by reaching new customers that you don’t currently have access to. By providing us with your product data, we become your sales force and distribution channel for thousands of online retailers. Most suppliers have difficulty trying to figure out how to grow the ecommerce distribution side of their companies without working with Amazon, but TopDawg provides a modern business solution to help you achieve these goals.